Shipping policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed after 6 PM IST will be processed on the next business day.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

In case of high order volume or unforeseen delays, we will notify you via email, SMS, or WhatsApp.

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2. Shipping & Delivery Time

• We deliver pan-India through trusted delivery partners such as Shiprocket, Delhivery, Blue Dart, DTDC, and others.

• Standard delivery time is:

  • Metro Cities: 3–5 business days

  • Other Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Delivery timelines may vary slightly depending on location, courier service, and external factors (weather, strikes, etc.).

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3. Shipping Charges

• Free Shipping is available on all prepaid orders above ₹499.

• For COD (Cash on Delivery) orders, a nominal handling fee of ₹50–₹80 may apply depending on your location.

• Any promotional offers for Free Shipping will be clearly mentioned at checkout.

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4. Order Tracking

• Once your order is shipped, you will receive an email and SMS with a tracking link.

• You can also track your order by logging in to your Fills.in Account → Orders → Track Order.

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5. Delivery Attempts

• Our courier partners will make up to 3 delivery attempts.

• If the order remains undelivered after 3 attempts or if the address is incorrect/incomplete, the order will be returned to us.

• In such cases, we can reship your order once the correct address is confirmed (additional charges may apply).

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6. Address Verification

• Please ensure your shipping address, pin code, and contact number are correct before confirming the order.

• Orders with incomplete or unverifiable addresses may be delayed or cancelled.

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7. International Shipping

• Currently, Fills.in ships only within India.

• We are working to enable international shipping soon.

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8. Damaged or Missing Items

If your package arrives damaged or items are missing:

1. Please take unboxing photos/videos for record.

2. Contact us within 24 hours of delivery at support@fills.in or via our Help section.
   We will assist you with a replacement or refund as per our Return & Refund Policy.

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9. Policy Updates

Fills reserves the right to update or modify this Shipping Policy at any time.
All updates will be reflected on this page with a revised effective date.

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For further support:
📩 Email: support@fills.in
🌐 Website: www.fills.in
🕐 Business Hours: Mon–Sat, 10:00 AM – 6:00 PM